HeyU is a social app made by Shadow Particle AB in Stockholm, Sweden. HeyU has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). These standards apply to everything on HeyU: profiles, photos, messages, and how people use HeyU to contact others. They're part of our Community Guidelines and Terms of Service.
HeyU is for adults only
- You must be 18 or older to use HeyU. Everyone gives their date of birth when they sign up, and an account under 18 can't be created.
- Accounts whose date of birth is under 18 are hidden from everyone and can't be used.
- If we learn that someone on HeyU is under 18, we close their account.
What isn't allowed
- Any content that shows, describes or promotes the sexual abuse or exploitation of children, including drawn, edited or AI-generated images.
- Sexualising anyone under 18 in any way, in photos, profile text or messages.
- Grooming: contacting or befriending a child, or someone you believe is a child, for sexual purposes.
- Sextortion: threatening to share sexual images of someone, or asking for images, money or anything else under that threat.
- Trafficking or any attempt to exploit a child, and arranging to meet a child for any of these purposes.
- Sharing links to, or asking for, any of the above.
Breaking these rules leads to an immediate, permanent ban, without warning.
How we prevent it
- Every profile photo is checked automatically before anyone else can see it, and photos with sexual content are turned down.
- Nudity and sexual content are not allowed anywhere on HeyU, for anyone.
- Nobody can send a message to someone who hasn't agreed to it: a chat only opens when two people both Like each other.
- People can report and block from every place they meet someone, and reporting someone also blocks them right away.
- Our team reviews reports within 24 hours.
How to report it
In the app. Report the person from the "…" menu on their profile card in the feed, from the menu in your chat with them, or with a long press on their card in the Social tab. Choose "Inappropriate or explicit content" or "Something else", and tell us what you saw. They're blocked straight away and can't contact you again.
By email, with or without a HeyU account. Write to support@shadowparticle.com with the subject "Child safety report", and tell us what you found and where. You don't need to give your name.
If a child is in danger, contact the police first. In Sweden and the rest of the EU, call 112. Elsewhere, call your local emergency number.
What we do
When we find or are told about child sexual abuse or exploitation on HeyU, we:
- Remove the content and ban the account permanently.
- Keep what the authorities need for their investigation.
- Report it to the Swedish Police Authority (Polisen), and to other authorities where the law requires it.
- Cooperate with law enforcement in any investigation.
We follow the child safety laws that apply to HeyU, including Swedish law and the EU's Digital Services Act.
Contact
Our designated contact for child safety, including questions from authorities about how HeyU prevents CSAM, is reachable at support@shadowparticle.com. We read every message, in English or Swedish.
Shadow Particle AB, Östermalmsgatan 66A, 114 50 Stockholm, Sweden. Organisation number 559230-2052.